For your convenience, our most common customer questions are answered right here.
Not finding what you want? Reach out directly through our Contact Us page.
Q: Should I leave my computer on all the time?
A: Yes. Please see our Blog on this subject click here.
Q: What are our hours?
A: We are open weekdays 8:00 a.m. to 5:00 p.m. We are also available after hours and on weekends. Additional charges may apply for work done on weekends.
Q: What do we charge for off-hours workI
A: With few exceptions, we do not charge for After-Hours work. We often prefer to work after-hours to be the least disruptive to your business. We do not charge for this kind of work. If we have a significant project that requires after-hours work, we may mutually agree ahead of time, that there will be an after-hours charge.
Q: How quickly do you respond to client calls?
A: Our policy is a 24-hour turn around on phone calls and email to our contact page. In most cases, we respond within 4 hours.
Q: Do you provide Cyber Security Services
A: Yes, we provide Cyber Security Services to meet your need. We provide Next Generation Firewalls, Endpoint protection. XDR (Extended Detection and Response and ZTNA (Zero Trust Network Access). These are the latest in available solutions.