For your convenience, our most common customer questions are answered right here.
Not finding what you want? Reach out directly through our Contact Us page.
Q: Should I leave my computer on all the time?
A: Yes. Please see our Blog on this subject click here.
Q: What are our hours?
A: We are open weekdays 8:00 a.m. to 5:00 p.m. We are also available after hours and on weekends. Additional charges may apply for work done on weekends.
Q: What do we charge for off-hours workI
A: With few exceptions, we do not charge for After-Hours work. We often prefer to work after-hours to be the least disruptive to your business. We do not charge for this kind of work. If we have a significant project that requires after-hours work, we may mutually agree ahead of time, that there will be an after-hours charge.
Q: How quickly do you respond to client calls?
A: Our policy is a 24-hour turn around on phone calls and email to our contact page. In most cases, we respond within 4 hours.